FAQs

Each consignment note is printed with a set of bar coded digits, called consignment note number. At point of pick up, each parcel/document will be attached with a consignment note. Senders or receivers may track / enquire their shipment by quoting the respective consignment note number.

Consignments destined for major towns within Peninsular Malaysia are scheduled to be delivered on the next business day. Consignments destined for East Malaysia are generally scheduled to be delivered within two business days. Consignments destined for non major towns within Peninsular and East Malaysia may require additional days. Delivery time for international consignments vary according to destinations. Please contact our nearest Nationwide Express branch for more information.

Packages up to 30 kgs and length of 5 feet are accepted for express service. For consignments above 30 kgs, kindly contact our nearest Nationwide Express branch.

Parcel shipment to East Malaysia must not exceed 25kg per consignment note.

Nationwide Express liability shall be limited to a sum of RM200 or its equivalent per consignment or the value of the consigned shipment, whichever is lesser. Nationwide Express shall not be liable for consequential loss however arising.

A surcharge of RM10.00 will be imposed for shipments delivered to specific postal code in remote area. A surcharge of RM50.00 will be imposed for shipments delivered to specific postal code in International remote area. A surcharge of RM80.00 per consignment note will be charge for shipment delivered to FTZ area. Proper documentation is required for clearance purpose e.g. C2 Form. Non-document to Brunei is subject to GST taxes to be borne by consignee.Non-document to Singapore is subject to GST taxes to be borne by consignee.

Customers are advised to arrange insurance coverage for their consignments respectively. Nationwide Express shall consider arranging for insurance coverage only upon request by customer. Cost of insurance shall be borne by customers themselves and will vary according to the value of consignment. Customers are advised to arrange insurance coverage on their consignments and NATIONWIDE EXPRESS is under no obligation to provide such insurance coverage. Simply complete the section on the consignment note indicating if you need additional protection subject that is not any of the excluded item in the list. Coverage will be granted provided that the shipment's value is between RM200 and RM30,000 at 1.5% of the value declared.

The sender or receiver must notify Nationwide Express origin station, Customer Services Department at 03-80733333 or email to cse@nationwide.com.my immediately to facilitate investigations. Claims must be in writing and within 14 days of the shipment date. Inspection is mandatory therefore do not dispose of or interfere with the packaging/goods as this may void the claims. Any claims lodged after the period of 14 days will not entertained by Nationwide Express

Claims will only be processed by Nationwide Express upon receipt of claim letter attached with a copy of consignment note. A credit note will be issued for valid claims* to account holders and a cheque for cash customers will be issued upon completion of investigation. Process time period will entail approximately 3-4 weeks. *Valid claim: where Nationwide Express acknowledges negligence towards a particular consignment

Commercial invoice (3 copies) stating declared value of items sent are required for:

• All non-document consignments destined for locations outside Malaysia
• All non-document air freight consignments to East Malaysia

Kindly contact our Sales Department at 03-5163 3388 or the nearest Nationwide Express station to find out about procedures for opening an account with us. Refer to Network section to obtain contact numbers.

Applicant must meet the following requirements to qualify for registration of an account with Nationwide Express:

• Applicant must be a business entity
• Minimum billing amount for each invoice shall be:
  1. RM500 per month for Klang Valley
  2. RM200 per month for other locations

Application for a new account with Nationwide Express will generally require between 1 to 2 working days from date of confirming terms and conditions agreed by both Nationwide Express and applicant.

Bill Sender: Nationwide Express invoice sender shipping charges. This facility is only available to senders with an active Nationwide Express account

Bill Receiver: (Reverse Charge) Nationwide Express invoice receiver shipping charges. This facility is only available to receiver with an active Nationwide Express account.

Bill Third Party: Nationwide Express invoice shipping charges to a third party (not sender or receiver of consignment). This facility is only available to third parties with an active Nationwide Express account.

Nationwide Express shall accept consignments for 'reverse charge' and 3rd party billing provided the following is acknowledged:

• The receiver or third party has a valid Nationwide Express account number
• Receiver or third party pre-approves to shipment charges incurred.
• Where receiver or third party defaults payment, Nationwide Express reserves the right to invoice sender for payment.

*Note that Reverse Charge and Bill Third Party billing options are not available for international consignments.

Where a customer wish to utilise the facility of reverse charge or third party billing, please follow steps below:

Receiver or Third Party to execute the following:

• They shall contact respective Nationwide Express branch in written format (usually by fax), to arrange for pick up of consignment.

Sender to execute the following: It is the duty of the sender to ensure consignment is packed appropriately attached with consignment note and/or any other relevant documentation.